Customer relations
One conversation per booking. All the context beside it.
Your team replies with the booking, the session and the meeting point in view. Your customers find everything from a private link.
Interface preview · demo data
The problem
Questions come from everywhere, context from nowhere.
Where is the meeting point? My tickets? Answers get lost between phones, inboxes and absent colleagues.
The outcome
A shared inbox, reliable and confidential.
Assigned conversations, internal notes never visible to customers, shared templates and translation with access to the original text.
Replying to a customer.
- 1
Find
By reference, name or product.
- 2
Understand
Booking, session and meeting point beside the thread.
- 3
Write
Template, correction or translation, inserted as a draft.
- 4
Send
A single operation, even on a double click.
Every detail, in its place.
Internal notes
Visually distinct and excluded from customer replies.
Reliable statuses
Sending, saved, failed or uncertain. “Read” only with proof.
Scheduled tickets
Documents tied to the right booking and made available at the chosen time, in the conversation.
Customer space
Meeting point, directions, conversation and tickets, via a revocable private link, no account.
Group privacy
No traveler sees other travelers’ identity or messages.
SMS
Final text preview, checked variables, explicit confirmation and result per recipient.
Customer space
Everything they need, no app to install.
Product, date, local time, participants, meeting point with directions links, conversation and available tickets. Links expire and can be revoked.
Interface preview · demo data
Prerequisites
- Bookings synced from your booking system.
- A configured SMS provider for sending SMS.
What this module does not do
- Making tickets available does not send an email or SMS by itself.
- WhatsApp is in preparation and not connected yet.
- No automatic resend after an uncertain sending result.
Frequently asked questions
Do my customers need an account?
No. They access their space through a private link tied to their booking, valid for 30 days and revocable.
Are messages instant?
The inbox refreshes regularly and handles reconnection. We do not call it strictly real-time.
Let’s see Groundstars on your experiences.
Tell us about your catalog, your booking system and your teams. We’ll show you what is available today, and what is coming.